Samarth Enterprises - Cafe Equipment Services - Download PDF

 

Samarth Enterprises is a professionally managed service organization specializing in café equipment and commercial kitchen equipment repair, maintenance, and AMC services. We support corporate offices, IT parks, food courts, and institutional kitchens by ensuring reliable performance, safety, and long-term durability of critical food service equipment. With a strong focus on quality workmanship, timely response, and customer satisfaction, Samarth Enterprises has established itself as a dependable service partner for leading corporate clients and facility management teams. We provide end-to-end technical services for a wide range of equipment, including: Café Equipment (Coffee machines, grinders, blenders, hot plates) Commercial Kitchen Equipment Conveyor & Hood Type Dishwashers Refrigeration & Cooling Systems Ovens, Toasters, Bain-marries, Display Counters Electrical & Mechanical Support for kitchen operations Our technicians are trained to handle both preventive and breakdown maintenance, ensuring minimal downtime and smooth daily operations

Our Services

• Commercial Kitchen Equipment • Refrigeration & Cold Storage • Electrical & Plumbing Support • Dishwasher & Conveyor Systems • AMC (Preventive & Breakdown Services) • Installation & Commissioning • Spare Parts Management • Technician Conduct & Training • Safety Procedures • Reporting & Documentation • SLA & Quality Control

Service Workflow
The service workflow consists of: 1. Complaint Registration 2. Service Ticket Logging 3. Technician Assignment 4. Site Visit & Diagnosis 5. Quotation (if spare required) 6. Repair Work Execution 7. Testing & Quality Check 8. Handover & Confirmation 9. Documentation & Report Closure 10. Feedback & Review

Complaint Registration Process
• Complaints may be received via email, phone, or client portal. • Service coordinator logs the complaint with date/time, tower, and equipment details. • Ticket number is generated and forwarded to the concerned technician. • Emergency breakdown calls are marked as high priority.

Site Visit & Diagnosis
• Technician arrives within SLA time. • Inspects equipment thoroughly. • Identifies the root cause of malfunction. • Updates service coordinator with findings. • Shares part requirements (if any).

Quotation Preparation

• Office prepares a quotation including parts, labour charges, freight, and installation cost. • Quotation sent to the client for approval. • Work begins only after written confirmation

Preventive Maintenance (PM)
PM visits are scheduled monthly/bi-monthly/quarterly as per AMC. Each PM includes: • Electrical & mechanical inspection • Temperature & pressure calibration • Lubrication of moving parts • Checking for leakage, noise, vibration • Safety checklist verification • PM report submission

Breakdown Maintena
• Immediate action taken based on SLA. • Original spare parts used for replacement. • Technician explains cause and correction to café manager. • Breakdown job completed only after testing and validation.

Spare Parts Management
• Only genuine and approved spare parts are used. • Spare stock register maintained. • Critical spares pre-stocked for towers with high dependency. • Warranty tracking for replaced parts.

Safety Procedures
Technicians must:
• Use PPE (gloves, shoes, safety tools). • Ensure equipment is powered off before service. • Avoid working in wet areas without inspection. • Ensure tools are safe and calibrated. • Follow lockout/tag out where required.

Technicians Conduct & Training
Technicians must:
• Maintain professionalism and discipline. • Wear uniform and ID card. • Attend regular training programs on new equipment. • Update service coordinator during each stage.

SLA & Response Time
• Minor Issue: Response within 24 hrs, Resolution within 24–48 hrs • Major Breakdown: Response within 6 hrs, Resolution within 48–72 hrs • Critical Equipment: Immediate response (priority).

Reporting & Documentation
The following documents are mandatory: • Service Reports (SR) • Preventive Maintenance Reports • AMC Monthly Summary • Breakdown Logbook • Spare Consumption Register • Installation Reports • Attendance & Visit Log.

Quality Control
• Random audits performed by Operations Manager. • Monthly performance review. • Customer satisfaction feedback collected. • Continuous improvement based on service trend analysis.

Final Review & Closure
• Service ticket closed only after client confirmation. • Reports uploaded and recorded. • Escalations handled by management if unresolved issues persist.